Job Centre Plus

I was waiting in the Job Centre Plus of Walthamstow for an interview for National Insurance Number. Interviewees sitting in the waiting area were speaking non-English languages with quiet volume. I could not identify what languages they were speaking. The centre was generally quiet. Only when the interview officers called our given numbers then I could hear loud sounds. When the interviewees entered the centre, a stuff of the centre gave us numbers. So we were identified with numbers. Later on, when the officers called our numbers in English, their loud volume broke the quietness. At the same time, one of the interviewees sitting at the waiting area would stand up and run quickly to the interview officers.
Sometimes, interviewees' name would be called to collect some documents from the counter. You could here that those English pronounced surnames called out by the stuff of the centre were not English names. Here, they managed to turn foreigners' names into English, and said aloud...
In the Job Centre, the opposition between English/loudness/authority and foreigner/quietness/subjection is presented day after day just like this, I think.